The worst customer service you'll ever have. Our experience was so bad, we had to trade in our car to another dealership just a couple months after buying. They sold us a vehicle with a bunch of underlying issues, then refused to fix them. They outright admitted that helping us wasn't worth their return on investment. We took a loss financially all because we thought Woodstock Nissan was reputable. Save yourself the trouble and shop elsewhere. And be careful - the same people own & manage other dealerships too. Also disgusting that they get all their friends to leave generic 5 star reviews to cover the honest bad ones. Red flags all over the place.
Woodstock Nissan is an amazing Dealership. Santino and Abbas helped me get into a new Nissan Sentra smoothly. Great communication along the way and friendly service. I will refer all my friends to take the drive out to Woodstock and get their car there.
I had a very poor experience with this dealership’s service and parts departments regarding a heating issue in my vehicle. I initially went to the parts desk specifically asking for the actuator related to the heat. I relied on their guidance and was sold an actuator that I was led to believe was the correct part. After attempting the install myself and being unable to physically reach the area, I returned and asked the dealership to install the part. At that time, it was implied they would take a look while they were in there and ensure the issue was addressed. The part was installed, but the vehicle was never properly tested afterward. My vents remained closed and the heat still did not work. It later became clear that the part provided to me was not the correct actuator for the issue in the first place. Despite this, I was charged for the installation, and no responsibility was taken for the incorrect part recommendation or the lack of verification that the repair actually worked. When I followed up, the customer service was worse than dismissive — it was condescending and belittling. I was spoken to as if the situation was my fault for “not being able to do it myself,” rather than acknowledging that I relied on their expertise to identify the correct part and confirm the repair. There was also clear wordplay on the invoice, where terminology that would reasonably imply the function was checked was later redefined to mean only that wiring was connected, not that the system actually worked. Communication throughout the process was extremely poor. I was in at 10am, was asked multiple times after dropping the car off, which side the actuator needed to be replaced on, which strongly suggested no proper documentation had been done beforehand. The car ultimately left in the same condition it arrived, with no heat, after time and money spent. I would strongly recommend that anyone considering service here get very clear, written confirmation of exactly what part is being supplied, what will be diagnosed, what will be tested, and what “completion” actually means before authorizing any work. Based on my experience, assumptions will be used against you rather than accountability taken.
This dealership offers more than just parts and maintenance - they excel in customer service and are top notch in product knowledge. The parts manager, Tom, is wonderful to speak with and always exceeds my expectations. Thank you Team Nissan!
Unfortunately can’t leave a 0/5 star review but this will have to do. Horrible customer service. Want you to buy a car then they don’t care anymore. Avoid at all cost if you want trustworthy sales people.
I bought a 2022 Nissan Rougue December 2024 from this dealership. Ryan McGuckin was absolutely excellent Sales Rep! He took the time to take me through the vehicle, great guy, great service! He's very professional & very knowledgeable. I love my SUV. I will absolutely come back here in future & recommend to all my family & friends. Thanks Ryan!!!
We’ve had an extremely positive experience at Woodstock Nissan! The care, concern, patience and respect speak volumes. A huge thank-you to Ryan and Dale for making this such an enjoyable and worry-free process! We’ll be back!
Woodstock Nissan is a Canadian Nissan dealer based in Woodstock, Ontario. Woodstock Nissan is located at 1201 Dundas St, Woodstock, ON N4S 7V9, Canada.
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